Help Desk Technician Certificate

Help Desk Technician Certificate

You enjoy working with others in groups and teams. You like finding solutions to problems. You have great interpersonal communication skills and strong interests in business and technology. Now you can take your skills and interests to the next level – an exciting career in one of the most in-demand, fast-growing career areas out there – Information Technologies.

Middlesex Community College offers three different and dynamic certificate programs in this field to prepare you for work in NetworkingSoftware Development and Help Desk Technician areas.

Credit CERTIFICATE PROGRAM

This certificate program prepares students to work as software and hardware help desk technicians. The help desk technician is often the first position available to information technology professionals and it can lead to network administration and network support positions. Upon completion of the program students will be able to design and use the programming development steps to solve problems, work within a business environment using oral and written communication skills effectively, use an office application product to assist in troubleshooting problems, test and debug software and hardware products, work in an information technology department applying software and hardware service and technical skills. Students completing this certificate may transfer to the Associate Degree in Information Systems program.

This certificate program prepares students to be software and hardware help desk technicians. The help desk technician is frequently the first position available to an Information Technology professional and it can lead to network administration and network support positions. Students in the program will learn to design and use problem solving techniques; use oral and written communication within a business environment; implement management and customer service skills in team building activities; learn terminology in networking environments; and use technical skills in implementing software and hardware installations. Additional training is obtained through a required on-the-job internship. Upon completion of the program students will be able to design and use the programming development steps to solve problems, work within a business environment using oral and written communication skills effectively, use an office application product to assist in troubleshooting problems, test and debug software and hardware products, work in an Information Technology department applying software and hardware service and technical skills. Students completing this certificate will be able to transfer to the Associate Degree program in Information Systems.

The Help Desk Technician Certificate program is a 24-credit program; the courses required by this certificate may transfer to the Computer Information Technology Associate’s degree program at MxCC.

Updated 8/29/18