Effective Fall 2018, this certificate is no longer being offered at Middlesex Community College. However, continuing students already enrolled in this program may continue to pursue this certificate using the information below to ensure all requirements are met. It is highly recommended that current Customer Service Management students meet with their advisor to discuss all options.


This ten-course, 30-credit certificate is designed for an individual seeking a foundation in customer service or who is interested in starting one’s own business. The program will provide the knowledge, skills and attitudes necessary to enter the field or to complement experience already acquired on the job. Successfully completed courses will apply to an Associate in Science degree in Marketing.  Learn More About This Program >

Program Coordinator

Sue Lugli Susan Lugli
Associate Professor, Business; Program Coordinator, Business Administration and Marketing Business Administration/Marketing
Phone: 860-343-5840
Email: slugli@mxcc.edu
Office Location: Wheaton 313

Graduation Checklist

Customer Service Management Certificate – Graduation Checklist

A Graduation Checklist is a printable list of course requirements you will use when you meet with your academic advisor each semester.  The checklist helps you keep track of your progress from when you first enter MxCC to when you are ready to graduate.

Certificate Requirements

Customer Service Management Certificate
(2017-18 Catalog)

credits Prerequisite?
(hover over course number to reveal description and prerequisite information)
BBG*115 Business Software Applications
CST*201 Management Information Systems
3 Eligible for either ENG*101E or ENG*101
BMG*202, Principles of Management 3 Eligible for ENG*101
BMG*204, Managerial Communications 3 ENG*101 or ENG*101E
BMK*106 Principles of Selling 3 Eligible for ENG*101-ALP, ENG*101E, or ENG*101
BMK*123 Principles of Customer Service 3 Eligible for either ENG*101E or ENG*101
BMK*201, Principles of Marketing 3 Eligible for ENG*101.
COM*173, Public Speaking 3 Either ENG*101 ALP, ENG*101E, or ENG*101.
ENG*101, Composition 3 Yes
Select two from the following:
BMK*103, Principles of Retailing
BMG*210, Principles of Organizational Behavior
BMK*216, Internet Marketing
BMK*230, Advertising & Promotion
6 Yes
Total Program: 30

Gainful Employment Disclosure

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This page updated 1/10/18