Help Desk Technician

Help Desk Technician Certificate Program

You enjoy working with others in groups and teams. You like finding solutions to problems. You have great interpersonal communication skills and strong interests in business and technology. Now you can take your skills and interests to the next level – an exciting career in one of the most in-demand, fast-growing career areas out there – Information Technologies.

Middlesex Community College offers three different and dynamic certificate programs in this field to prepare you for work in Networking, Software Development and Help Desk Technician areas.

This certificate program prepares students to work as software and hardware help desk technicians. The help desk technician is often the first position available to information technology professionals and it can lead to network administration and network support positions. Upon completion of the program students will be able to design and use the programming development steps to solve problems, work within a business environment using oral and written communication skills effectively, use an office application product to assist in troubleshooting problems, test and debug software and hardware products, work in an information technology department applying software and hardware service and technical skills. Students completing this certificate may transfer to the Associate Degree in Information Systems program.

Academic Requirements

The Help Desk Technician Certificate requires 30 credits. This program leads to employment in customer service and technology sector.

Certificate Requirements

Downloadable Program Forms & Documents:

For more information, contact:

Donna Hylton

Professor/Program Coordinator of Computer Information Technology and Management Information Systems
Phone: 860-343-5774
Office Location: Snow 512
See office hours here
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