1. Trouble Logging on to MyCommNet.

Click here to see the scheduled maintenance downtime for MyCommNet or Blackboard.
Click here if you are not able to log on to MyCommNet with your NetID and password.

2. Trouble Working in MyCommNet or Blackboard

Click here for common problems and troubleshooting tips if you have experienced difficulty working in MyCommNet or Blackboard.

3. Technical Support Center for Students and Faculty

This support center helps students and faculty with technical problems experienced with MyCommNet and Blackboard. The center has troubleshooting tips, ticket submission, and call number to assist.

Web: websupport.ct.edu
Ticket Submission: Go to Contact Us.  Log on using your Banner ID/password and submit a ticket.
Phone: (860) 723 -0221

Hours of Operation
Monday – Thursday, 8:00 am – 8:00 pm
Friday, 8:00 am – 5:00 pm
Sunday, 1:00 pm – 9:00 pm

4. MxCC Distance Learning Support

Need Help with Online Learning or Blackboard? Students and faculty are always welcome to contact us during our office hours.

  1. Stop by the Distance Learning offices in Founders 131/131A, Middletown Campus
  2. Call 860-343-5756
  3. Email to mxccdistance@mxcc.edu.

Office Hours

Mon-Fri, 8:00 am – 5:00 pm

Distance Learning Support Staff

Yi Guan-Raczkowski

Director of Distance Learning
Phone: 860-343-5783
Email: yguan@mxcc.commnet.edu 
Office Location: Founders Hall, Room 131A
Read Biography

Sandra Couture

Educational Technology Specialist
Phone: 860-343-5822
Email: scouture@mxcc.edu
Office Location: Founders Hall, Room 131

Megan Davis, Distance Learning Assistant

Josh Robbins, Distance Learning Assistant

Alain Tshipamba, Distance Learning Assistant

Simran Kaur, Distance Learning Assistant

Patrice Cyril, Distance Learning Assistant