1. Trouble Logging on to MyCommNet.

Scheduled downtime will be posted at MyCommNet login page or at Blackboard My Institution page.
Click here if you are not able to log on to MyCommNet with your NetID and password.

2. Trouble Working in MyCommNet or Blackboard

Click here for common problems and troubleshooting tips if you have experienced difficulty working in MyCommNet or Blackboard.

3. Technical Support Center for Students and Faculty

This support center helps students and faculty with technical problems in MyCommNet and Blackboard. The center has troubleshooting tips, ticket submission, and call number to assist students and faculty.

Web: websupport.ct.edu
Ticket Submission: click on “Create Case”. Fill out a form and click on Submit.
Phone: (860) 723 -0221 (7/24/365)
Chat: click on “Chat” and fill  out the request form. Click on “Start Chat”.

4. MxCC Distance Learning Support

Need Help with Online Learning or Blackboard? Students and faculty are always welcome to contact us during our office hours.

  1. Stop by the Distance Learning offices in Chapman 702/703, Middletown Campus
  2. Call 860-343-5756
  3. Email to mxccdistance@mxcc.commnet.edu.

Office Hours

Mon-Fri, 8:00 am – 5:00 pm

Distance Learning Support Staff

Yi Guan-Raczkowski

Director of Distance Learning
Phone: 860-343-5783
Email: yguan@mxcc.commnet.edu 
Office Location: Chapman Hall, Room 703
Read Biography

Sandra Couture

Educational Technology Specialist
Phone: 860-343-5822
Email: scouture@mxcc.edu
Office Location: Chapman Hall, Room 702A