Click here to see the scheduled maintenance downtime for MyCommNet or Blackboard.
If you cannot log onto myCommNet at my.commnet.edu, there are THREE things you can do.
ONE – Verify Your NetID and Password
In many cases, our users have mistyped their NetID or password. Be sure to type your NetID correctly as:
For Students: BannerID@student.commnet.edu (Example: firstname.lastname@example.org)
For Faculty: BannerID@mxcc.commnet.edu (Example: email@example.com)
If you have never logged on to MyCommNet or a campus computer at any of 12 Connecticut community colleges, you will use your initial password. Keep in mind that your initial password is a combination of first three letters of your birth month, & (Shift+7), and last four digits of your social security number. Remember there is a “&” between your birth month and social security number. The first letter of your birth month needs to be capitalized. You only need to take first three letters of your birth month (capitalized first letter) and last four digit of your SS#. Here is an example, if you are born in April and your last four digits of your SS# is 1234, your initial password is written as Apr&1234.
Other reasons your initial password does not work are listed below:
a. If you do not have a social security number, you need to follow instruction on THREE to have our offices generate an initial password for you.
b. When you first enrolled to a community college in Connecticut years ago, your record in our system was missing either your birth month or SS#, you will need to follow instruction on THREE to “activate” your initial password.
c. In an rare cases, your birth month or SS# are entered wrong. You will need to follow the instruction on THREE and have either of listed staff to check your record in our system.
TWO - Reset Password On Your Own – Students Only
If you have logged on to a campus computer or have gone to myCommNet at http://my.commnet.edu to register a class, check your grades, you might have changed your password and do not remember it or your password has expired. This password expires every 90 days.
You can attempt to change your password to a new one at https://bor.ct.edu/netid/password.aspx.
There are four steps to create a new NetID password:
Step 1, enter your NetID and click on Next.
Step 2, enter the last four digits of your social security number and your birth date, click on Next.
Step 3, answer the security question, click on Next. If the answer you have entered is incorrect, you need to skip the step 4 and go directly to THREE to see how to have your password RESET.
Step 4, create a new password.
If this does not work, you will have to use the approach THREE to have your password reset to your initial password.
THREE – Reset Password
(For security protection, we do not reset password over phone for Students and Faculty.)
Stop by the following offices with your Photo ID (student ID or Driver’s license) to have your password reset within the office hours, Mon-Fri, 9:00 am – 5:00 pm.
IT Department: Wheaton Hall, Middletown Campus, 860-343-5711 – For Faculty and Students
Distance Learning Office: Founders 131/131A, Middletown Campus, 860-343-5756 – For Students Only
Records Office: Founders Hall, Middletown Campus, 860-343 – 5727 - For Students Only
Front Desk (1st floor), Meriden Center, (203) 238 – 6202 – For Faculty and Students
For online students who are unable to come to campus during our office hours, use either of the two methods:
(1) FAX your request with a photo ID to (860) 344 – 7488. Provide the following in your FAX: Attention to: Distance Learning, your name, Banner ID, phone#, birth date, last four digit of your social security number, requesting to have your NetID password reset, signature, and Photo ID (Student ID or Driver’s License). After you FAX the request, notify Distance Learning staff at firstname.lastname@example.org. Your request will be processed during Distance Learning office hours.
(2) You may also use this Password Reset Form and FAX your request to the Record’s Office at 860-344-3055.