Effective Fall 2018, this certificate is no longer being offered at Middlesex Community College. However, continuing students already enrolled in this program may continue to pursue this certificate using the information below to ensure all requirements are met. It is highly recommended that current Customer Service Management students meet with their advisor to discuss all options.
Credit Certificate Program
This ten-course, 30-credit certificate is designed for an individual seeking a foundation in customer service or who is interested in starting one’s own business. The program will provide the knowledge, skills and attitudes necessary to enter the field or to complement experience already acquired on the job. Successfully completed courses will apply to an Associate in Science degree in Marketing.
Graduation Checklist
Customer Service Management Certificate – Graduation Checklist
A Graduation Checklist is a printable list of course requirements you will use when you meet with your academic advisor each semester. The checklist helps you keep track of your progress from when you first enter MxCC to when you are ready to graduate.
Customer Service Management Certificate by Requirements
Course | Credits | Prerequisite? |
BBG*115 Business Software Applications OR CST*201 Management Information Systems | 3 | Eligible for either ENG*101E or ENG*101 |
BMG*202, Principles of Management | 3 | Eligible for ENG*101 |
BMG*204, Managerial Communications | 3 | ENG*101 or ENG*101E |
BMK*106 Principles of Selling | 3 | Eligible for ENG*101-ALP, ENG*101E, or ENG*101 |
BMK*123 Principles of Customer Service | 3 | Eligible for either ENG*101E or ENG*101 |
BMK*201, Principles of Marketing | 3 | Eligible for ENG*101. |
COM*173, Public Speaking | 3 | Either ENG*101 ALP, ENG*101E, or ENG*101. |
ENG*101, Composition | 3 | Yes |
Select two from the following: • BMK*103, Principles of Retailing • BMG*210, Principles of Organizational Behavior • BMK*216, Internet Marketing • BMK*230, Advertising & Promotion | 6 | Yes |
Total Program Credits: | 30 | |
Program Coordinator
 | Susan LugliAssociate Professor, Business; Program Coordinator, Business Administration and Marketing Business Administration/Marketing Phone: 860-343-5840 Email: slugli@mxcc.edu Office Location: Wheaton 313 Make an appointment |
Related Programs
This page updated 1/10/18