Troubleshooting and Helpful Resources

1. If you have any problems logging on to Blackboard Learn, click here. Reviewing Preparation for Blackboard may help you diagnose and resolve your problem.

2. If you are not able to use some tools such as Discussions, Mail, Chat, attaching a file, or other tools in Blackboard, you may need to:

• Check for Java plug in and compatibility of the browser (ex. Internet Explorer, Netscape Navigator, Mozilla Firefox, AOL) when you use Blackboard. To do this, in My Blackboard page, click on Check Browser. The browser check result will indicate what Java or a compatible browser you may have.


• Remove "pop-up blockers","filters", and "firewalls" on your computer.


• Many login problems and tool usage problems can be resolved by the use of Mozilla Firefox web browser. Click here for download and installation instruction.

3. For all other technical problems

• a. Visit the Technical Support Center.
  Click here for the direct link to access the Help Desk with Knowledge Base, Phone#, Live Chat. This Help Desk runs 24x7, 365 days a year.

  b. Should the technical problem persist, report this to the MxCC Distance Learning department using one of the following methods:
  Call (860) 343-5756.
  Email to mxccdistance@mxcc.commnet.edu
  Stop by the Distance Learning offices in Chapman 632/633, Middletown Campus Office hours: M-F, 9:00 am – 5:00 pm

4. For questions on course content in an online class, contact the class instructor. If you are not able to access Blackboard Learn, immediately report this to your instructor at their college email account. To find their external email account, go to http://www.mxcc.commnet.edu/distance/classes.shtml and click on the current semester link at upper-left. Click on the name of the instructor you need to email. If you have an email program set up on your computer, your email window will open with your instructor's email shown in the To box. You may also move the mouse over the instructor's name to display the email address in the bottom-left corner of the page.

5. For questions on the course content in an on-ground course that uses the Blackboard course site, consult your professor in class.

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