Preparations - Log On To Blackboard Learn

1. System Requirements
- For browsers that are compatible with Blackboard Learn, click here (under Blackboard ULTRA supported browsers).

2. Your NetID and password

3. Inability to access to the Blackboard Learn course site

Seven days before the first day of a class starts, if you do not see your course listed on Blackboard My Institution page and you have officially registered the course more than 24 hours, contact the Distance Learning Department (Chapman College Library area), (860)-343-5756 or mxccdistance@mxcc.commnet.edu) with your Name, Banner ID, course Title, Course Name, Course CRN you registered.

If your course is listed on My Institution page, but when you click on it, you see either of the following messages:

"Your instructor has denied access." You are currently denied access to your class by your instructor.

You should contact your instructor. To know who your course instructor is, log on to MyCommNet at my.commnet.edu. Click on Banner Student & Faculty Self-Service. Click on Middlesex Community College. Click on Registration/Schedule tab. Click on Term Selection and select the current term. Select Student Schedule. Click on Student Detail Schedule. Next to the course instructor's name, you will see an email icon. Right-click on the email icon and select Copy Email Address. Log on to your college email - link in MyCommNet. Create a new message. You will then paste the instructor's email to the "To" box. Type the message and send it to your instructor.

4. Reset your password
If you have trouble logging in with the NetID and password, stop by with your photo ID or call the following offices to have your password reset, Mon-Fri, 8:30 am - 5:00 pm. Outside of our office hours you may call 866-723-0221 to have your password reset.

IT Department: Wheaton Hall, Middletown Campus, 860-343-5783
Front Desk, Meriden Center, (203) 238 - 6202 (3:00 pm - 8:00 pm, Monday to Thursday)
Record's Office: Founders Hall, Middletown Campus, 860-343 - 5727
Distance Learning: Chapman Hall - College Library area, Middletown Campus, 860-343-5756

At any time, you may call the 24 x7 technical support line at 860-723-0221.


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